My Fitbit device is broken or malfunctioning.

If you think that your Fitbit device is physically damaged and/or malfunctioning, you will need to contact Fitbit Support for additional troubleshooting assistance. 

Please contact Fitbit at [phone] or visit fitbit.com/support for troubleshooting assistance.

You can refer to the Fitbit Returns & Warranty Policy for more information at fitbit.com/returns.